Refund policy

📦 BRASSA Returns & Refunds

We want every customer to be fully satisfied with their purchase. If something isn’t right, we’re here to help.

❓ Can I cancel my order?

Yes — as long as your order hasn’t been fulfilled yet.

Once your order has been shipped, cancellations are no longer possible.

📅 How long do I have to return?

You have 30 days from delivery to request a return.

🚚 How do I start a return?

To start a return, please contact us at:
diarkisventures@gmail.com

⚠️ Returns must be approved before being sent.

We will provide you with return instructions after reviewing your request.

🚚 Who pays for return shipping?

Customers are responsible for return shipping costs unless the item is defective or incorrect.

💰 Refunds

Once your return is received and inspected, we will notify you if your refund is approved.

If approved, refunds are issued to your original payment method within 5–10 business days.

🔄 Replacements (No Hassle)

We will send a replacement free of charge if:

• Your item arrives damaged
• You receive the wrong product
• Your package is lost in transit

📝 Important Notes

• Items must be returned unused and in original packaging
• Returns sent without prior approval will not be accepted
• We may request photos to verify damaged or incorrect items